This topic describes the end-of-life policy for Incredibuild Software Ltd.’s (“Incredibuild”) products, as may be amended from time to time by Incredibuild.
OVERVIEW
As part of any technology products’ lifecycle, products will eventually reach their natural end of life, mainly due to adoption and development of new and improved technologies, or outdated code and technology. Incredibuild is committed to ensuring a seamless and transparent end of life process to set the appropriate expectations of both our customers and partners.
This policy outlines Incredibuild’s development and support guidelines for each product version’s lifecycle. The objective of this policy is to assist our customers in making informed purchase, support and upgrade decisions.
Incredibuild regularly releases new product versions with new features and security fixes. We recommend upgrading to the latest version/Patch release when it is available in order to benefit from improved security and stability, and also to maintain support for backward compatibility in future upgrades.
Incredibuild’s support and maintenance services are provided according to Incredibuild’s End User License Agreement and are subject to payment of applicable fees.
RELEASE CONTENT
| Type of Release | Description |
| Major | Usually includes major new features and/or significant software architectural changes. |
| Minor | Usually includes minor functionality modifications, enhancements and minor software architectural changes. |
| Patch | Usually includes bug fixes and minimal software adjustments, if needed. |
VERSION SUPPORT LEVELS
| Type of Version Support | Description |
| Standard Term Support (STS) | The products below are considered STS versions and have applicable end-of-life dates, as indicated under End of Life Dates below and in an applicable End of Life Notice.
Incredibuild backports newly released critical security bug fixes through patches to STS versions during their development life. |
END OF LIFE DEFINITIONS
| Definition | Description |
| End of Support Date | Refers to the final date on which Incredibuild ceases to provide helpdesk technical support for a product version.
Note that in some cases, resolving an issue in a certain version may require upgrading to a newer version. Incredibuild will make commercially reasonable efforts to work with customers that require porting fixes back to older versions. However, architectural changes between versions may be too significant or may include significant changes to third party software dependencies, which makes delivering a Patch to an older version impractical. In addition, architectural changes between versions may require upgrading through an intermediate version and a direct upgrade will not be available. |
| End of Sale Date | Refers to the date after which the version is no longer offered for sale. Following the End of Sale Date, no subscriptions (including renewals) with a term exceeding beyond such licenses applicable End of Support Date, will be sold. |
END OF LIFE DATES
INCREDIBUILD FOR WINDOWS
End of Support. Incredibuild for Windows End of Support Date is the earlier of:
- twelve (12) months following a newer Minor version release date, provided that in the first six (6) months following any version release date, support includes bugs and security fixes; and in the seventh through twelfth months following any version release date, support includes only security and critical Patches; or
- a specific date, communicated in a designated notice.
End of Sale. Unless specifically communicated otherwise by Incredibuild, Incredibuild for Windows End of Sale Date is three (3) months following the applicable End of Life Date of any version, as communicated by Incredibuild in a designated notice.
Incredibuild for Windows Version 9. Incredibuild for Windows version 9 End of Life Date is December 31, 2023 (“v9 EOL Date”). Following the v9 EOL Date, the foregoing End of Support and End of Sale terms will apply. Additional information available at: https://www.incredibuild.com/eol-notice.
Note: Different Incredibuild for Windows versions support different Windows OS and/or Microsoft Visual Studio versions, all according to their then-in-effect terms, for as long as such versions are technically and commercially operatable and supported, and according to Incredibuild’s Supported Tools list, available at: https://docs.incredibuild.com/win/latest/windows/supported_tools.htm.
For more information, see our documentation site at: https://docs.incredibuild.com/, or contact us at: https://www.incredibuild.com/contact-us.
INCREDIBUILD FOR LINUX
End of Support. Incredibuild for Linux End of Support Date is the earlier of:
- twelve (12) months following a newer Minor version release date, provided that in the first six (6) months following any version release date, support includes bugs and security fixes; and in the seventh through twelfth months following any version release date, support includes only security and critical Patches; or
- a specific date, communicated in a designated notice.
End of Sale. Unless specifically communicated otherwise by Incredibuild, Incredibuild for Linux End of Sale Date is three (3) months following the applicable End of Life Date of any version, as communicated by Incredibuild in a designated notice.
Note: Different Incredibuild for Linux versions support different coordinator machine OS, all according to their then-in-effect terms, for as long as such versions are technically and commercially operatable and supported, and according to Incredibuild’s Supported Tools list, available at: https://docs.incredibuild.com/lin/latest/linux/supported_platforms_tools.html?Highlight=tools. For more information, see our documentation site at: https://docs.incredibuild.com/index.html, or contact us at: https://www.incredibuild.com/contact-us.
INCREDIBUILD CLOUD.
Incredibuild Cloud support different cloud providers, according to their applicable then-in-effect terms, and as specifically stated in our documentation site, available at: https://docs.incredibuild.com/index.html.
End of Support. Incredibuild Cloud End of Support Date is the earlier of:
- twelve (12) months following: (a) Incredibuild’s termination of any cloud provider’s files, products or features; (b) Cloud provider’s termination of any files, products or features; or (c) Incredibuild’s change of any on-prem settings, which require change of Incredibuild Cloud settings; provided that in the first six (6) months following any version release date, support includes bugs and security fixes; and in the seventh through twelfth months following any version release date, support includes only security and critical Patches; or
- a specific date, communicated in a designated notice.
End of sale. Incredibuild Cloud End of Sale Date is subject to the applicable End of Sale Date of the corresponding Incredibuild on-prem product’s End of Sale Date (i.e., Incredibuild for Windows/Linux).
BUILD CACHE.
Incredibuild Build Cache is available in different versions to support Incredibuild for Windows (version 10 only), and Incredibuild for Linux, and is subject to their applicable End of Support and End of Sale Dates.
Last update: October 2023
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